Customer information
Returns, Reprints & Refunds
Troy’s Design Co. products are made to order. We do not accept returns or exchanges for buyer’s remorse, an incorrectly selected size or color, or a change of mind. Please review the product information and size guide before ordering. Current orders are placed and processed through our linked Printify storefront.
Damaged, defective or incorrect items
If an item arrives damaged, has a manufacturing defect, contains a print error, or is not the item ordered, contact troy@troysdesignco.com within 30 calendar days of delivery. Include the order number, a description of the problem, and clear photos showing the full item and the issue. Approved claims may receive a replacement or refund. The damaged item normally does not need to be returned unless specifically requested.
Address errors
An incorrect or incomplete delivery address is not a manufacturing defect. Refunds, when approved, are returned to the original payment method. Bank processing times vary.
Changing or canceling an order
Made-to-order purchases move into production quickly. An order cannot be changed or canceled after production begins. Customers should contact troy@troysdesignco.com immediately after discovering incorrect order information; assistance is not guaranteed after production starts.
Claims and questions can be sent to troy@troysdesignco.com. Current orders are placed and processed through our linked Printify storefront.